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What is your customer experience with Twitter?

Twitter Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Twitter has 1.9 star rating based on 426 customer reviews. Consumers are mostly dissatisfied.

  • 13% of users would likely recommend Twitter to a friend or colleague.

  • Rating Distribution
  • Pros: Getting news, Contact with other interesting persons, Easy to connect with people.
    Cons: Lockout from account, Account being locked, Help.

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Media from reviews

Twitter - Google-play-emails@***.com
Twitter - My account hackedTwitter - No response to call put through to customer careTwitter - I need help accessing my accountTwitter - I need help accessing my account - Image 2Illegal blocking of my twitter Account @vikrob71 due to Political Pressure in IndiaTwitter - Account don't log in
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Javan R

Twitter is not doing your damn job

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I need you to fix my Twitter account. I got hacked but all of a sudden theyre not answering the damn phone.

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Preferred solution: Apology

Rohit N Bzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norway, Michigan

Google-play-emails@***.com

Twitter - Google-play-emails@***.com

Hello Twitter.My Twitter account has been permanently disabled and I can't use it wrong please I request from Twitter to recover my account Thanks.

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Mattison Opz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auckland, Auckland

I need help accessing my account

Twitter - I need help accessing my account
Twitter - I need help accessing my account - Image 2

I forgot my password nd my email to login to my account my name on the account Ace@***2 I really want my Account back

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User's recommendation: I really want my Account

Nicole R Wbw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delete my old Twitter

Delete my old Twitter

I really dont want to ever see my old Twitter account again from my freshmen year in high school from 2015

View full review
Loss:
$1
Cons:
  • Old posts from twitter is bothering me

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fresno, California

My Twitteraccount is close I don’t do nothing some people report under my nameThey are my jealous Thank you

My Twitteraccount is close I don’t do nothing some people report under my nameThey are my...
My Twitteraccount is close I don’t do nothing some people report under my... - Image 2
My Twitteraccount is close I don’t do nothing some people report under my... - Image 3
Contains 2 confidential files for company representatives

My name is firmaye demeke some people report my twitter account even I dont know them in person because of my ethnic group because of my language some group of people they follow me and they report my account my video post I need a twitter help

I hope your company answer this question soon. Thank you so much

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User's recommendation: Please don’t close any one account before investigation

Serrece W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was locked without explanation it was unlocked so updating the community

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Twitter - My account was locked without explanation it was unlocked so updating the...
Contains 1 confidential file for company representatives

My account was locked It was Canada's thanksgiving so support was unavailable by phone however I reached out to you but was out of prepaid card money also my phone number had been changed twitter unlocked my account yesterday and I was able to remove unwanted info posted on my account restore my activism so thank you for the apology Twitter and thank you Pissed off Customer for your service as welln n

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Pros:
  • Share information globally without bezzar rules
Cons:
  • Elonmusk and his group of masagnstic followers

Preferred solution: I have resolved the issue just wanted to inform the twitter and online community

User's recommendation: on holidays you may have to wait till the first business day to get assistance or your account unlocked don't panic there are bots in the system making decission's

Jessica C Biu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account suspended past 1 month

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called the number listed and I received a message the number was not in service. I've given up hope on Twitter.

I've sent over 1/2 a dozen messages. Worst customer service. Main account was hacked.

But I keep receiving notices telling my 2nd account I accidentally created is in working order; yet that account has been suspended by Twitter because of the hacked account. Ugh!!

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Pros:
  • Twitter is a wonderful site to get news
Cons:
  • Worst customer service ever

Preferred solution: I would like my hacked account back: @jessicacoco2005

User's recommendation: Don't get your account hacked as Twitter will do nothing

greta r Bcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to ask a question that is not on drop down and no human can be reached

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3 emails from the company talking about account being comprised

no help available in form of a human and drop down statements and answers are not appropriate to situation

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Cons:
  • No humans to speak with

Preferred solution: answers

User's recommendation: close any account you do not use so you can not be hacked

Jessica C Fnf

Worst Customer Service Ever!

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My main Twitter account was hacked: @jessicacoco2005 . There is no way to report this.

Everytime I tried it kept referring me to a 2nd account that I had opened by accident @jessicacoco16. Now Twitter has suspended that account. There's no phone number to call. I have sent several emails.

Nothing has been fixed. They treat their clients like garbage.

View full review
Pros:
  • Easy to follow news sources
Cons:
  • Worst customer service ever

Preferred solution: I want my main account reactivated.

User's recommendation: Twitter is a garbage company! If you get hacked, Twitter will do nothing!

Rohit N Bzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, Ohio

Google-play-emails@***.com

Hello Twitter.My Twitter account has been permanently disabled and I can't use it wrong please I request from Twitter to recover my account Thanks.

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Christopher S Glc
map-marker Palm Bay, Florida

Locked out of my account by Twitter

I wasnt very nice to a Democrat he mustve complained and now Im locked out this has happened before. Meanwhile, you have liberals threatening to blow up the White House kill Republicans shoot Trump and Black people saying theyre gonna burn the country down and write out white people..

it seems to me the targeting of Republicans and conservatives is still taking place. Even though Elon promised he would clean that crap up. Why did I pay $100 for the blue star or should I just delete the *** account and stick with Gettr? Its extremely frustrating as a conservative Republican to be treated so poorly on Twitter by a bunch of leftist.

I love what Elon is doing. Im just not sure he realizes the machine is much bigger than he has.

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James J Uou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rockville, Maryland

I've been hacked and need twitter help

I was hacked and needed twitters help to get my account back so I decided to come on here and ask for help

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Aqeel A Qve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sexual harasment

He is using other id profile as he is that person and uploading a sexual video for harssing the person

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Preferred solution: Delete the account

Robert R Xow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unwilling to

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Twitter permanently suspended my account because of "spam". It turned out that someone hacked into my account and started posting spam over the holidays without me noticing (I didn't log on each day).

I am now unable to reset my account or password because of this ban.ake As a result, I am unable to follow certain people, which I normally tend to do rather than post.

Twitter has been completely ignoring my appeals the last few weeks or so, and I am unable to contact customer service to manually sort out this issue.

What an utterly shameful level of service! It's also an annoyance that two-factor authentication isn't the default mode.

View full review
Pros:
  • Lots of prolific users to follow
Cons:
  • Customer service is non existent

Preferred solution: I would like to have my account unbanned, access reset, and all associated crypto spam deleted.

User's recommendation: Make sure you use two-factor authentication for login and pray that you aren't banned/suspended.

Anonymous
map-marker San Juan, San Juan Municipio

Problemas para que me llegue el código por cel

Twitter - Problemas para que me llegue el código por cel

No me llega el código a mi número de celular. No quisiera perder la cuenta. Muchas gracias espero que me puedan ayudar.

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User's recommendation: Poder resolver este problema. No quiero perder la cuenta

Robert R Xow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account hacked

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My account from Twitter has been banned during the holidays. As it turned out my account has been hacked and somebody posted spam about cryptocurrencies during the holidays when I didn't notice. Twitter has been completely unresponsive to my requests of restoring my account for weeks and there is no other way I can contact them either via phone or e-mail.

View full review
Pros:
  • Lots of people to follow
Cons:
  • Nonexistant customer support

Preferred solution: Restore access to my account and enable Two-Factor Authentication to prevent the account from being hacked into.

User's recommendation: Use Two-Factor Authentication

About

Related Companies

Twitter Ads, Periscope

Summary

Twitter is a worldwide known social network. Thousands of people register every day and share information with each other at this portal. Developers of twitter thought about multiple functions of this online project. Thus, some people can use this network with business purposes to contact with clients, others can even twit on the go, using modern mobile devices. The massages should not be more than 140 characters and are called very simply "tweets". The basic office is located in San Francisco, however servers are placed in such big cities as New York, San Antonio and Boston.

Twitter reviews and complaints

Twitter is ranked 112 out of 483 in Social Media and Networking category

Area Served

USA, Worldwide, Asia, Other, UK

Payment Methods

VISAMasterCard

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